Refund Policy & Tafly Protect

Full deposit refund

If the seller cancels, the item does not arrive, or it is materially different from the listing, you are entitled to a full refund of your deposit.

If a shipment is delayed by more than 30 days beyond the estimated arrival, you may cancel and get your deposit back.

When you change your mind

If you cancel a reservation yourself, the seller may keep the deposit unless they agree otherwise. Ask the seller before cancelling.

How to ask for a refund

Contact the seller with your booking code. If you cannot agree, write to hello@tafly.co and we will help resolve it.

While deposits are paid directly to sellers, refunds are paid by the seller. When Tafly starts holding deposits online, Tafly will pay eligible refunds directly.